01 Think
Bring the real decision, context and uncertainty.
We’re thinking about raising prices 30% this quarter. Margins are thin and our biggest customer is on an annual contract, so I’m not sure we can touch it mid-term. I think churn will stay low — customers love the onboarding, but I don’t actually know churn by cohort. Maybe we only raise for new customers, or add a higher tier instead. If we lose that one account, we’re in real trouble.
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